Condition
Eligible items
Items must be unused, clean and in original condition with packaging and accessories where applicable.
Request
How to request
Contact our support team with your order number, product details and clear photos or video of the issue.
Review
Approval process
Each request is reviewed by our team. Approval depends on the item condition and the nature of the issue.
Final sale
Exceptions
Items damaged through misuse, wear and tear, alteration or improper handling may not qualify for exchange.