Condition
Eligible items
Items should be unused, clean, in original condition and returned with packaging where applicable. Used, damaged or altered items may not qualify.
Request
How to request
Customers should contact support with their order number, product name, reason for the request and clear photos if the item is damaged or incorrect.
Review
Approval process
Return and exchange requests are reviewed by the store team. Approval depends on the item condition and the policy window set by the business.
Final sale
Exceptions
Discounted, final-sale or customized items may not be eligible unless they arrive incorrect or damaged. Edit this card based on the client’s final policy.