Returns

Return & Exchange Policy

This page explains how customers can request help if a handbag arrives incorrect, damaged or unsuitable under the store policy.

Condition

Eligible items

Items should be unused, clean, in original condition and returned with packaging where applicable. Used, damaged or altered items may not qualify.

Request

How to request

Customers should contact support with their order number, product name, reason for the request and clear photos if the item is damaged or incorrect.

Review

Approval process

Return and exchange requests are reviewed by the store team. Approval depends on the item condition and the policy window set by the business.

Final sale

Exceptions

Discounted, final-sale or customized items may not be eligible unless they arrive incorrect or damaged. Edit this card based on the client’s final policy.