Processing
Order processing
Orders are processed after payment confirmation. Processing time may vary during launches, sales, weekends or public holidays.
Delivery
Delivery timelines
Delivery timing depends on the customer’s city, courier network and shipping provider setup. Add exact PostEx or courier timelines once the final shipping settings are confirmed.
Tracking
Order tracking
When tracking is available, customers should receive updates through the store, email, SMS, WhatsApp or the selected courier system.
Support
Delivery issues
If an order is delayed, incorrect or arrives damaged, customers should contact support with their order number, photos if relevant and contact details.